Providing exceptional customer
service is all about understanding why, how, and WIIFM,
or “What’s In It For Me?” This course does not
preach at attendees, nor does it rely on tired, overused
customer service training techniques. Rather, it helps
attendees understand the personal and professional
benefits of providing exceptional customer service and
gives them the tools to act. Using humor-based learning,
attendees will leave this course excited, not insulted.
Perfect for government, hotel, restaurant, and other
Customer Service” addresses the following:
the connection between exceptional customer service
and lower stress levels, greater satisfaction, and
better opportunity for advancement
Service Skills–applying customer service methods
Anger–handling angry customers and using “recovery”
Skills–adeptly handling telephone clients
Plan–developing goals to activate and reinforce
Recommended course length:
or two days.
To discuss more specific training needs,
please contact us or fill
out our online information form.